Is Taiga right for your practice? Straight answers to the questions buyers ask

All of it, from before the visit to the posted payment. We check coverage before visits, draft ICD-10 and CPT codes from your clinical notes for your physician to approve, scrub and submit every claim, appeal denials through to resolution, post payments, and send patient statements with follow-up. Onboarding includes the EHR connection, payer enrollment, and historical data migration. You get a live dashboard of collections, denials, days in A/R, and payer performance.

Source: FAQ, Homepage, Terms

We try to stop them first: every claim is checked against current payer rules before it goes out, with eligibility, modifiers, authorizations, and fee schedules verified. When a denial comes back, most soft denials are corrected and resubmitted within 48 to 72 hours of the remittance reaching us. Hard denials enter the appeal queue the same day, with payer-specific letters and documentation pulled from the encounter. We appeal every denial, including small-dollar ones. We haven't published denial or overturn rates across all our practices yet. We're preparing practice-wide figures and will publish them soon; until then, our case study shows 0% denials among adjudicated claims at one practice from July 16 to August 15.

Source: FAQ, Case study

It can, and here is what we can show. At Cheskis Family Therapy, a solo practice, Taiga recovered more than $3.7K in previously unpaid revenue from an aging payer backlog, saw 0% denials among adjudicated claims from July 16 to August 15, and brought average time from submission to payment to 8.3 days. We appeal every denial, including small-dollar ones. No billing company can promise that any particular claim will be paid, and our terms say so. We're preparing net collection rate and days in A/R across all our practices and will publish them soon.

Source: Case study, FAQ, Terms

Taiga connects to your existing EHR, practice management, and clearinghouse systems and works from there. Clinicians keep charting in your EHR, the front desk gets no new portal, and the only new step is a quick code approval for the doctor inside their current workflow. It is two weeks from contract to first claim submitted, and our team handles the EHR connection, payer enrollment, and data migration. Our EHR guides list the systems we document.

Source: FAQ, Terms, EHR guides

Both. Experienced billers and coders work with AI that does the repetitive work, such as payer-rule checks and submission. Your physicians stay in the loop through the code-approval step.

Source: FAQ, Mission

A percentage of what we collect for you, set by your practice's annual top-line revenue: 6.5% up to $2M, then sliding down toward 4% as you approach $10M. Practices at $10M and up get a custom rate. No setup fees, no per-claim charges, no surprise add-ons. If we do not collect, you do not pay.

Source: FAQ, Pricing

It depends on how much revenue your practice leaves unpaid today and how much time billing takes. One rate covers coding drafts, claim submission, denial appeals, and patient statements, and you pay nothing on claims we don't collect. If your claims rarely get denied and someone already handles the few that do, compare what each option includes before you decide.

Source: FAQ, Case study

Taiga runs on annual contracts, because working denials and aged A/R needs continuity. Under our terms, either side can end the agreement for a material breach that isn't fixed within 30 days of written notice, or as your order form allows. Every contract includes a termination clause. Ask us to walk you through it on your demo, or review it in your order form.

Source: FAQ, Terms

Our contracts include a termination clause, and you can download all of your billing data, so you keep it and you or your next biller can pick up open claims. When the agreement ends, you can also ask for your data to be returned or deleted, subject to legal holds in the BAA and services agreement.

Source: Privacy policy

We draft codes with a confidence score on each suggestion, and the doctor of record reviews, edits, and approves them before anything is submitted. Your practice stays responsible for the accuracy of the data it sends us, and we commit to providing the service in a professional manner consistent with industry standards. If a code turns out to be wrong, we help fix it, including corrected claims and payer follow-up. No billing company can guarantee that any claim will be paid, and our terms say so.

Source: FAQ, Terms

We don't have a SOC 2 report. Here is what we do have. We sign a BAA with every practice before onboarding. Patient data is encrypted in transit and at rest, access is role-based and least-privilege with multi-factor authentication, and every action is logged. Only the Taiga team members assigned to your account, plus your own users, can see your data. Our trust center lists HIPAA and shows our security controls with live monitoring.

Source: FAQ, Privacy policy, Trust center

No. We have never trained AI models on customer data, and we have never sold data. We don't use identifiable patient information for training. Your clinical notes are used only to draft codes for your own claims, and we never use patient data for advertising. Our AI inference providers work under zero data retention agreements, so they don't keep the data we send them.

Source: FAQ, Privacy policy

Only those needed to run the service: vetted subprocessors for hosting, monitoring, analytics, error tracking, and communications, plus clearinghouses and payers to submit claims. Any subprocessor that handles patient data signs a BAA where HIPAA requires it, and data is stored and processed in the United States. The current list is in our trust center. Our AI inference providers work under zero data retention agreements, so they don't keep the data we send them. We only use AI models from US companies, never Chinese or other non-US models, and we have no offshore billers.

Source: Privacy policy, Trust center

Judge us on what you can check. Every practice gets a named account manager and a direct line to our billing team, and most questions get a response within 30 minutes. You can watch collections, denials, and days in A/R on your own dashboard at any time. Our one published case study shows 0% denials among adjudicated claims from July 16 to August 15. What we can't offer yet is a long track record. We're preparing practice-wide figures, including first-pass acceptance, and will publish them soon. We can usually connect you with a current practice for a reference call; ask on your demo.

Source: FAQ, Case study

Neal Cheskis, owner of Cheskis Family Therapy, said: "Taiga has been exceptionally easy to work with, with a responsive team always available to provide support." We don't have independent reviews yet; we're starting to collect them. In the meantime, we can usually connect you with a current practice for a reference call. Ask on your demo.

Source: Case study

Too new to have much of one, and we'd rather say that than borrow someone else's. We don't have independent reviews yet; we're starting to collect them. One note: a Trustpilot profile for "Taiga" at taiga.green belongs to a different company.

Source: Trustpilot profile for taiga.green

For your own practice, fully: your dashboard shows live collections, denials, days in A/R, and payer performance, and you can open any claim or pull reports for your accountant without asking us. Publicly, we have one case study with figures verified from payment records. We haven't published performance across all practices yet. We're preparing those figures and will publish them soon; until then, the case study covers July 16 to August 15.

Source: FAQ, Case study

The biggest difference is the model. Most billing platforms sell software your staff operates; Taiga is a managed partner that does the work. Some vendors require you to adopt their EHR to get their billing; we work with the one you have. Our physicians approve every AI-drafted code, and we work every denial rather than leaving it in a worklist. Pricing models differ too, so map each option to your claim volume and the staff time it removes. Our side-by-side comparisons go deeper.

Source: Comparisons

Independent practices from solo providers up through ten-provider groups, with a custom scope above that. Our coding adapts to specialty-specific CPT and ICD patterns, and we work with primary care, internal medicine, pediatrics, cardiology, orthopedics, mental health, and a growing list of others. We bill every commercial and government payer. We do not serve hospital-owned practices or large health systems. If your specialty isn't supported yet, we will tell you straight.

Source: FAQ, Small practices

Four things. You hand off the billing work rather than run it, so you need to be comfortable with that. Your physicians approve codes through a quick step inside your EHR. The contract is annual. And we are new, so ask us the questions in the checklist below and hold us to the answers.

Source: FAQ, Comparisons