Question 1

What does Taiga actually do for my practice?

Accepted Answer

End-to-end medical billing. We draft ICD-10 and CPT codes from your clinical notes, submit every claim, fight every denial through to resolution, and handle patient statements and follow-up. You treat patients, we get you paid.

Question 2

Is Taiga a software tool or a billing service?

Accepted Answer

Both. Taiga is an AI platform run by an experienced billing team. Your physicians stay in the loop on coding through a quick approval step. We handle every other revenue cycle task end to end.

Question 3

Do we still need an in-house biller?

Accepted Answer

No. Most practices either eliminate or repurpose their billing FTEs once Taiga is live. Owner-providers typically reclaim 10 to 20 hours a week previously spent overseeing billing, and front desks stop fielding billing escalations.

Question 4

How accurate is the AI coding?

Accepted Answer

Codes are drafted from your clinical documentation using current payer rules, with a confidence score on every suggestion. Your physician reviews and approves before anything is submitted. Nothing goes out the door without sign-off from the doctor of record.

Question 5

What happens if the AI suggests the wrong code?

Accepted Answer

Doctors can edit any code before approving the encounter. Taiga learns from every override, so suggestions get more accurate for each provider over time.

Question 6

Will AI replace my coders?

Accepted Answer

AI should amplify physician judgment, not replace it. The doctor who saw the patient is the right person to confirm the codes. Taiga removes the manual lookup, payer-rule checking, and submission grunt work, but the clinical call stays with you.

Question 7

Is my clinical documentation used to train AI models?

Accepted Answer

No. We do not train models on your patient data. Your clinical notes are used only to draft codes for your own claims — never to improve a shared or cross-tenant model.

Question 8

Do you appeal every denial, including small-dollar claims?

Accepted Answer

Yes. Industrywide, about half of denied claims are never resubmitted because they are not worth a biller's time. We automate the appeal workflow so a $40 denial gets fought as systematically as a $4,000 one. No claim slips through the cracks.

Question 9

How fast does Taiga turn denials around?

Accepted Answer

Most soft denials are corrected and resubmitted within 48 to 72 hours of the remittance hitting our system. Hard denials enter the appeal queue the same day, with payer-specific letter templates and supporting documentation pulled directly from the encounter.

Question 10

How do you prevent denials in the first place?

Accepted Answer

Every claim is scrubbed against current payer rules before submission. Eligibility is verified in real time, modifiers and authorizations are checked, and fee schedules are validated. The cleanest claims go out first, so denials get caught upstream instead of after the fact.

Question 11

Do we need to change our EHR?

Accepted Answer

No. Taiga plugs directly into Epic, Athena, eClinicalWorks, and other major EHRs. Your team keeps the same workflow, we just handle what happens after the note is written.

Question 12

How long does onboarding take?

Accepted Answer

Two weeks from contract to first claim submitted under Taiga. Our implementation team handles the EHR connection, payer enrollment, and historical data migration without pulling staff off patient care.

Question 13

Will my staff need to learn new software?

Accepted Answer

No. Clinicians keep using your existing EHR. The front desk does not get a new portal. The only new touchpoint is a quick code-approval step for the doctor inside their existing workflow.

Question 14

What happens to claims already in flight when we switch?

Accepted Answer

We can run parallel for a transition period or take over open A/R from your current biller, depending on what your contract allows. Either way, no claim falls through during the handoff.

Question 15

What does Taiga cost?

Accepted Answer

We charge a flat percentage of what we collect for you. No setup fees, no per-claim charges, no surprise add-ons. If we do not collect, you do not pay. Specific rates depend on practice size, specialty, and payer mix — we will quote you on a quick call.

Question 16

Is there a long-term contract?

Accepted Answer

Yes. Taiga runs on annual contracts. Billing partners need continuity to work denials and aged A/R effectively, and a yearly term lets us invest in the EHR integration, payer enrollments, and per-provider learning curve without a clock running every 30 days.

Question 17

Is my patient data HIPAA-secure?

Accepted Answer

Yes. All patient data is encrypted in transit and at rest, access is strictly role-based, and every action is audit-logged. We sign a BAA with every practice before onboarding. Our live security posture is published in our trust center at /hipaa.

Question 18

Who can see my practice's clinical and billing data?

Accepted Answer

Only the named Taiga team members assigned to your account, plus your own users. Access is least-privilege and logged. We never share, sell, or use practice data for any purpose other than running your billing.

Question 19

Which insurance plans do you work with?

Accepted Answer

All of them. Taiga handles every commercial and government payer, including Medicare, Medicaid, TRICARE, Blue Cross Blue Shield, Aetna, UnitedHealthcare, Cigna, Humana, and most regional plans. Eligibility runs against all of them in real time.

Question 20

What practice sizes does Taiga work with?

Accepted Answer

Independent practices from solo providers up through ten-provider groups. We custom-scope for groups above that. We do not serve hospital-owned practices or large health systems.

Question 21

Does Taiga handle our specialty?

Accepted Answer

Our coding logic adapts to specialty-specific CPT and ICD patterns. We work with primary care, internal medicine, pediatrics, cardiology, orthopedics, mental health, and a growing list of others. If your specialty is not yet supported, our team will tell you straight.

Question 22

Who do I contact if something goes wrong?

Accepted Answer

Every practice gets a named account manager plus a direct line to our billing operations team. Most questions get a response within two hours during business hours.

Question 23

Can I see what's happening with my revenue in real time?

Accepted Answer

Yes. Your dashboard shows live collections, denials, days in A/R, and payer performance. You can drill into any claim, see its status, and pull reports for your accountant or partners without asking us.

Questions, answered

How Taiga works

AI accuracy and physician oversight

Denials and revenue recovery

Onboarding and integration

Pricing and contracts

Compliance and security

Specialty and practice fit

Support and accountability

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