Legal
Terms of Service
Last updated: April 18, 2026
Acceptance of terms
These Terms of Service (the "Terms") govern your access to and use of the websites, applications, and services provided by Bayes AI, Inc. ("Taiga," "we," "us," or "our"). By accessing or using the services, or by signing an order form or Master Services Agreement with Taiga that references these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a practice, organization, or other entity, you represent that you have authority to bind that entity.
Description of service
Taiga provides AI-native medical billing services for independent healthcare practices, including coding review, claim submission, denial management and appeals, patient statements, payment posting, and related reporting. Taiga connects to your existing electronic health record, practice management, and clearinghouse systems and performs these services on your behalf. The specific services, scope, and fees applicable to your practice are set forth in your order form or Master Services Agreement with Taiga.
Account registration
To use the services, you or your practice will create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You agree to notify Taiga promptly of any unauthorized access or suspected security incident at founders@usetaiga.com.
Fees and payment
Fees for the services are set forth in the order form or Master Services Agreement between Taiga and your practice. Unless otherwise stated, invoices are due net thirty (30) days from the invoice date, and past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. Fees are exclusive of applicable taxes, which you are responsible for paying. Except as expressly stated in your agreement with Taiga, fees are non-refundable.
Customer obligations
You are responsible for the accuracy and lawfulness of the data you submit to Taiga or direct Taiga to process on your behalf, including patient, encounter, and payer information. You agree to use the services in compliance with all applicable laws, including HIPAA, the False Claims Act, and payer contracts, and to maintain the credentials, provider enrollments, and authorizations needed for Taiga to submit claims on your behalf. Where Taiga processes protected health information (PHI), a Business Associate Agreement between you and Taiga governs that processing and controls in the event of any conflict with these Terms.
Acceptable use
You agree not to (a) use the services to submit claims or information you know or should know to be false, fraudulent, or otherwise in violation of law; (b) interfere with or disrupt the services or infrastructure; (c) attempt to gain unauthorized access to any portion of the services or other accounts; (d) reverse engineer, decompile, or create derivative works of the services except to the extent permitted by applicable law; (e) use the services to develop a competing product; or (f) upload malicious code or content. Taiga may suspend access where necessary to protect the services, our customers, or our infrastructure.
Intellectual property
Taiga and its licensors retain all right, title, and interest in and to the services, including all related software, models, interfaces, documentation, and improvements. Subject to these Terms, Taiga grants you a limited, non-exclusive, non-transferable, revocable right to access and use the services during your subscription term. As between the parties, you retain all right, title, and interest in and to your customer data, and you grant Taiga the rights necessary to process that data to provide the services and to improve the services in a manner consistent with your Business Associate Agreement and applicable law.
Confidentiality
Each party agrees to protect the other party's confidential information using at least the same degree of care it uses to protect its own confidential information, and in no event less than a reasonable standard of care. Confidential information will be used only to perform obligations under these Terms and not disclosed to third parties except on a need-to-know basis to personnel and subprocessors bound by confidentiality obligations. Taiga's handling of PHI is governed by the Business Associate Agreement between the parties.
Warranties and disclaimers
Taiga will provide the services in a professional manner consistent with industry standards. EXCEPT AS EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT WITH TAIGA, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND TAIGA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TAIGA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PARTICULAR CLAIM WILL BE PAID OR REIMBURSEMENT RESULT ACHIEVED.
Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU TO TAIGA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS DO NOT APPLY TO (A) A PARTY'S INDEMNIFICATION OBLIGATIONS, (B) BREACHES OF CONFIDENTIALITY, (C) A PARTY'S WILLFUL MISCONDUCT OR FRAUD, OR (D) ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
Indemnification
Taiga will defend you against any third-party claim alleging that the services, as provided by Taiga and used in accordance with these Terms, infringe a valid intellectual property right, and will pay any damages finally awarded or amounts agreed in settlement. You will defend Taiga against any third-party claim arising out of (a) your data or instructions, (b) your use of the services in violation of law or these Terms, or (c) your regulatory or payer obligations. Indemnification is conditioned on prompt notice, reasonable cooperation, and sole control of the defense by the indemnifying party.
Termination
Either party may terminate these Terms for material breach that is not cured within thirty (30) days after written notice, or as otherwise provided in the order form or Master Services Agreement. Upon termination, your right to access the services ends, and each party will return or delete the other party's confidential information, except as required to be retained by law or as otherwise provided in the Business Associate Agreement. Sections that by their nature should survive termination (including intellectual property, confidentiality, limitation of liability, indemnification, and governing law) will survive.
Governing law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Subject to any dispute resolution terms in the order form or Master Services Agreement, the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and each party consents to personal jurisdiction and venue in those courts.
Changes to these terms
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the services after an update constitutes acceptance of the revised Terms.
Contact us
Questions about these Terms, your account, or a Master Services Agreement? Email founders@usetaiga.com.