Know your licenses
athenahealth's documentation separates the chart license from the practice management license in athenaPractice. Check which you have, since billing work depends on the second.
Still on Centricity? Plan your athenaPractice billing handoff.
athenaPractice is the practice management and EHR system many offices still call Centricity, from its GE Healthcare days. It is a different product from athenaOne, athenahealth's cloud suite with billing services attached. On athenaPractice, the claim work usually falls to your own staff or a billing partner.
Book a demoFirst confirm whether your athenaPractice includes the practice management license or only the chart. If billing runs in a separate system, the handoff plan starts there.
Visit documented
Provider signs the chart in athenaPractice.
Charges posted
Billing staff post charges and build claims.
Claims followed
Rejections, denials, and payments get worked.
How billing runs on athenaPractice today
athenaPractice runs on your own server or a hosted one, so your team or your billing partner does the work inside it.
From signed visit to charge
Agree who turns signed visits into charges. Taiga proposes ICD-10 and CPT codes from the documentation, and your physician approves them before a claim is built.
Claims through your clearinghouse
Find out which clearinghouse your athenaPractice sends claims to and who reads its rejection reports. Taiga scrubs claims against payer rules before submission once that route is agreed.
Payments, denials, and statements
Assign payment posting, denials and appeals, and patient statements. Taiga can own denials and statements, with posting handled by whichever team the practice chooses.
Why practices on athenaPractice add a partner
The system is familiar. Staffing the billing work inside it is often the harder part.
Keep the system you know
There is no need to move to a new EHR just to change who does billing.
Coding with physician sign-off
Diagnosis and procedure codes are drafted for each visit, and the physician approves every one.
Denials worked every time
Every denial and appeal gets handled, including small balances that busy staff tend to skip.
What to confirm on athenaPractice
Versions, hosting, and licenses vary from practice to practice.
Version and hosting
Note your athenaPractice version and whether it runs on your own server or a hosted one. This affects how a remote biller signs in.
Billing user role
Ask your administrator to define a billing role with access to charges, claims, payments, and reports, and nothing extra.
Any move to athenaOne planned?
athenahealth offers a data conversion from athenaPractice to athenaOne. If a move is coming, time the billing handoff around it.
Open A/R
Export every unpaid claim, sorted by payer and age. Taiga can take them over or run alongside your team.
For long-time Centricity practices
This fits an independent practice that has used athenaPractice or Centricity for years and is short on billing staff. If you already moved to athenaOne, the athenahealth guide is the better place to start.
No athenahealth connection implied
Taiga has no athenahealth integration, marketplace listing, or partnership. Your practice controls whether a billing account is created. The Centricity name is used here only because many offices still call the system that.
Questions from athenaPractice and Centricity practices
Is athenaPractice the same as athenaOne?
No. athenaPractice is the former Centricity system that a practice runs on its own or a hosted server. athenaOne is athenahealth's cloud suite, which has its own guide.
Do we need to switch to athenaOne to get billing help?
No. Taiga works next to your current system, so you can keep athenaPractice and hand off the billing work.
Can Taiga work our old Centricity A/R?
Taiga can take over open A/R or run in parallel with your team. Access to the claims and reports in your system gets confirmed during setup.
Does Taiga integrate with athenaPractice?
No. There is no Taiga integration or partnership with athenahealth. Work happens through a user account your practice provides.
Bring your athenaPractice setup
Share your version, who hosts it, and a de-identified denial. Taiga will give you a clear answer on whether a handoff fits.